Digitalization is the process of transforming traditional business processes such as hiring, acquiring raw materials, manufacturing, marketing, customer acquisition and after-sale service. The transformation puts forward the idea of using digital channels for sharing, reporting and recording data required to carry out the given process more efficiently, thereby improving customer experience.

For any company that already has a near-perfect business process, Digital transformation comes with many challenges such as retraining of the employees and the risk of deteriorating profits. Hence, stakeholders do not stand for any change in the business processes on a large scale.

Therefore, the digitalization of the business process must be done step by step in phases. We will discuss where to start with the digital transformation of business processes to ensure better results.

We must not forget that while undergoing digitalization, a business still has to continue with everyday operations. Hence, it’s crucial to ensure that digital transformation doesn’t disrupt the current customer experience.

Before starting with the transformation, a roadmap has to be made keeping in mind:

After a particular use case is chosen for digitalization goals and metrics are defined to evaluate the digital transformation. Sometimes employees have to be trained as well to sync up with the new process.

The points to consider for digitalization include:

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